National Association Of Health Careers & Education Colleges

nahce

National Association Of Health Careers & Education

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Policies

Student Grievance Procedures

Student Grievance Procedures

Student Grievance Procedures

Academic Process Grievance

If a student believes to be treated unfairly or unjustly by a NAHCE staff member pertaining to an academic process (example: grading, testing, assignments) has the right to appeal in compliance with the approved procedures. The appeal process for grades expires twelve months from the date the grade was issued.

Steps for students to follow:

  • Request in writing a meeting/conference with the staff member involved to discuss the issue. The meeting/conference must be requested by the student within ten working days from the time the unfair or unjust treatment occurred.
  • If the issue is not resolved within ten days of the request for meeting/conference, the student may file a written complaint to the Student Services Department. This complaint must be submitted within ten working days from the request meeting/conference deadline. The written complaint will be discussed with the staff member within five days upon a receipt of written complaint.
  • The Student Services Director or assigned representative will attempt to work with all involved parties to resolve the issue. All attempts will be made to maintain confidentiality throughout this process. A staff member is not required to respond to a complaint that is not in writing, or did not have specific documentation including dates and times, materials, etc. The written complaint will be presented to the staff member.
  • If the complaint can not be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board address is 1400 W. Washington Street, Room 260, Phoenix, AZ 85007, phone # 602-542-5709, website address: www.azppse.gov

Statement on Harassment and DiscrimiNation

NAHCE is committed to fundamental principles of freedom, equality, universality, and human dignity. NAHCE in accordance with applicable federal and state law prohibits harassment and discrimiNation on the basis of race, color, National or ethnic origin, religion, sex, disability, age, sexual orientation, or veteran status.

Individuals are encouraged to file a complaint as soon as possible following the occurrence of alleged discrimiNation or harassment.

Filling a complaint

NAHCE is dedicated to offer the highest standards of in home health education using the most intuitive and student friendly online learning systems available. All complaints must be submitted in writing and must contain the following information:

  • Name and contact information (address, phone number) of the complainant;
  • Description and date of alleged violation;
  • If known, names of persons responsible for the alleged violation;
  • Additional information that is relevant to the complaint.

The Association does not operate on the following days:

  • New Year’s Eve
  • Labor Day
  • New Year’s Day
  • Thanksgiving Day & the Friday following
  • Memorial Day
  • Christmas Eve
  • Independence Day
  • Christmas Day

National Association of Health Careers and Education (NAHCE)

40 W Baseline Rd #103

Tempe, AZ 85282

Phone# 800-967-9475

www.nahce.org

Academics

Entrance Requirements

The Association does not discriminate based on race, sex, religion, ethnic origin, or disability.

Prospective students must have a high Association diploma or equivalency diploma to be accepted for enrollment. If applicants are beyond the age of compulsory Association attendance in Arizonand do not possess a diploma or equivalency diploma, they may complete an ability to benefit test. The Association does not administer the test.

Enrollment

NAHCE offers an enrollment every month for all courses. To apply for a course visit www.NAHCE. The enrollment fee for students is $26 per continuing education unit The enrollment fees are subject to change.

Placement Assistance

NAHCE provides employment assistance to its graduates that include job lead referrals and job skills development. While assisting in your job search, we make no guarantee, expressed or implied, of future employment. Current law prohibits any Association from guaranteeing job placement as an inducement to enroll students.

Course Delivery

NAHCE courses/courses are delivered online and require students to have access to a computer and reliable internet connection.

NAHCE is dedicated to offer the highest standards of in home health education using the most intuitive and student friendly online learning systems available.

Books, Equipment, and miscellaneous materials

All NAHCE courses are recognized as online distance learning courses and they require students to have access to a computer and reliable internet.

Books, e-books, and other materials necessary for a successful completion of a courses are to be purchased by the student when signing up for a course.

Health Education Apprenticeship and Capstone

The Health Education Apprenticeship and Capstone is intended to offer students an opportunity to practice new skills and knowledge in a real-world setting. This includes a more practical learning experience which contributes to the student’s success.

NAHCE is committed to making the student’s Apprenticeship a positive experience by working closely with the student to find the best fit based on the student’s location and training.

More information about the Apprenticeship and Capstone can be found on NAHCE’s webpage: www.nahce.org/apprenticeship

Career Advisement and Job Search Placement Services

NAHCE provides Career Advisement and Job Search Placement Services to students, graduates and Health Professionals in the healthcare field. More information can be found at www.nahce.org.

Disclaimer: NAHCE does not provide employment, or does guarantee employment for students, graduates, or any other person.

Attendance Requirements

All NAHCE certification and degree courses are recognized as online distance education courses. Nevertheless each course and degree courses has a due date that requires students to complete a course in a timeframe set by NAHCE. The due date is counted from the first day of accessing a course.

Students who are unable to continue classes for medical reasons or severe personal problems will be required to take a leave of absence until they are able to return to class. Proper documentation will be required to substantiate a student’s withdrawal.

Attendance Requirements

All NAHCE certification and degree courses are recognized as online distance education courses. Nevertheless each course and degree courses has a due date that requires students to complete a course in a timeframe set by NAHCE. The due date is counted from the first day of accessing a course.

Postponement of Start Date

Postponement of a starting date, whether at the request of the Association or the student, requires a written agreement signed by the student and the school. The agreement must set forth:

  • Whether the postponement is for the convenience of the Association or the student, and;
  • A deadline for the new start date, beyond which the start date will not be postponed.
  • If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid enrollment determined in accordance with the school’s refund policy.
    Satisfactory Academic Progress
    A student who receives a grade C or below in a required course must retake the course and pass it with a grade of at least B. If the course is an elective, the student has the option to retake the course and achieve a grade of at least B or elect a different elective and pass it with a grade of at least B.
    A maximum of six credit hours may be repeated to remediate deficient grades and qualify for graduation. Both the original course grade and the repeated course grade will be calculated in the overall GPA, and both will appear on the transcript.
    Grading System

Grade Scale in %

Description

Grade

95-100

Excellent

A

90-94

Good

A-

83-89

Above Average

B+

77-82

Average

B

70-76

Below Average

B-

64-69

Unsatisfactory

C

60-63

At Risk

D

Below 59

Fail

F


Conduct Policy
All students are expected to act maturely and are required to respect other students and staff members. Possession of weapons, illegal drugs, and alcohol of any kind are not allowed at any time on Association property. Any violation of Association policies may result in permanent dismissal from school.
Dismissal
Any student may be dismissed for violations of rules and regulations of the school, as set forth in Association publications. A student also may be withdrawn from classes if he or she does not prepare sufficiently, neglects assignments, or makes unsatisfactory progress. The director, after consultation with all parties involved, makes the final decision.
The Director of Education may temporarily suspend students whose conduct is disruptive or unacceptable to the academic setting. After appropriate counseling, students who demonstrate a genuine desire to learn and conform to Association standards of conduct, may be allowed to resume attendance. The director will review each case and decide upon re-admittance.
Previous Credits
Credits from another institution will be evaluated on a case-by-case basis. NAHCE does not guarantee transferability of our credits to another institution unless there is a written agreement with another institution.
Student Records
All student academic and financial records are maintained and filed in a secure and safe manner in perpetuity. Students are allowed to view their records, but the records must not leave the school. Official transcripts will be provided to the student at no charge, additional copies are available for $5.
Should the institution cease operation, whether voluntarily or involuntarily, all educational records or legible true copies shall be filed with the Arizona State Board for Private Postsecondary Education within 30 days of ceasing educational operations.

Payments and Refunds

Payment Schedule

The payment schedule depends on many factors and is calculated for each course/program individually. Payment schedules are posted for each course/program on the school’s web-page www.nahce.org

Cancellation and Refund Policy

NAHCE shall allow a student or prospective student to cancel an enrollment agreement with the licensee if the student or prospective student submits a written notice of cancellation to NAHCE within five days, excluding Saturday, Sunday, and state and federal holidays, of signing the enrollment agreement.

  • Five-Day Cancellation: An applicant who provides written notice of cancellation within five days (excluding Saturday, Sunday and federal and state holidays) of signing an enrollment agreement is entitled to a refund of all monies paid. No later than 30 days of receiving the notice of cancellation, the Association shall provide the 100% refund.
  • An applicant denied by the Association is entitled to a refund of all monies paid minus administration and registration fees not exceeding $200.
  • Books, supplies and other fees are nonrefundable.
  • All refunds are less any amounts owed to the university and are subject to payment holding periods.
  • enrollment and fees are nonrefundable after the 100% refund period.
  • Students are required to pay enrollment and fees owed for enrollment cancelations that occur after the refund period.

Student Grievance Procedures

Academic Process Grievance

If a student believes to be treated unfairly or unjustly by a NAHCE staff member pertaining to an academic process (example: grading, testing, assignments) has the right to appeal in compliance with the approved procedures. The appeal process for grades expires twelve months from the date the grade was issued.

Steps for students to follow:

  • Request in writing a meeting/conference with the staff member involved to discuss the issue. The meeting/conference must be requested by the student within ten working days from the time the unfair or unjust treatment occurred.
  • If the issue is not resolved within ten days of the request for meeting/conference, the student may file a written complaint to the Student Services Department. This complaint must be submitted within ten working days from the request meeting/conference deadline. The written complaint will be discussed with the staff member within five days upon a receipt of written complaint.
  • The Student Services Director or assigned representative will attempt to work with all involved parties to resolve the issue. All attempts will be made to maintain confidentiality throughout this process. A staff member is not required to respond to a complaint that is not in writing, or did not have specific documentation including dates and times, materials, etc. The written complaint will be presented to the staff member.
  • If the complaint can not be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board address is 1400 W. Washington Street, Room 260, Phoenix, AZ 85007, phone # 602-542-5709, website address: www.azppse.gov

Statement on Harassment and DiscrimiNation

NAHCE is committed to fundamental principles of freedom, equality, universality, and human dignity. NAHCE in accordance with applicable federal and state law prohibits harassment and discrimiNation on the basis of race, color, National or ethnic origin, religion, sex, disability, age, sexual orientation, or veteran status.

Individuals are encouraged to file a complaint as soon as possible following the occurrence of alleged discrimiNation or harassment.

Filling a complaint

NAHCE is dedicated to offer the highest standards of in home health education using the most intuitive and student friendly online learning systems available. All complaints must be submitted in writing and must contain the following information:

  • Name and contact information (address, phone number) of the complainant;
  • Description and date of alleged violation;
  • If known, names of persons responsible for the alleged violation;
  • Additional information that is relevant to the complaint.

The Association does not operate on the following days:

  • New Year’s Eve
  • Labor Day
  • New Year’s Day
  • Thanksgiving Day & the Friday following
  • Memorial Day
  • Christmas Eve
  • Independence Day
  • Christmas Day

National Association of Health Careers and Education (NAHCE)

40 W Baseline Rd #103

Tempe, AZ 85282

Phone# 800-967-9475

www.nahce.org

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