Medical Administrative Assistant Curriculum

Administrative Medical Assisting

Introduction to Medical Assistant

Learning Outcomes:

MA 100

  • Identify the tasks and functions of a Medical Assistant.
  • Distinguish multiple organizations associated with the medical assisting profession.
  • Explain the necessities and importance of the Medical Assistant credentials.
  • Identify the education required to become a Health Professional Medical Assistant.
  • Discuss Health Professional advancement in reference to medical assisting education.

MA 105: Healthcare and the Healthcare Team

Learning Outcomes:

MA 105

  • Examine healthcare and healthcare advancements and their association to Medical Assistant practice.
  • Recognize the duties of many allied health career Health Professionals with whom Medical Assistants may work with.
  • Compare specialized professions that a Medical Assistant may decide on for advancement.
  • Differentiate Health Professional organizations that relate to healthcare and their affiliation to the medical assisting occupation.


MA 110: Health Professionalism and Success

Learning Outcomes:

MA 110

  • Understand the relevance of Health Professionalism in the medical assisting practice.
  • Explain the specialized characteristics which must be demonstrated by Medical Assistants.
  • Model techniques for success in medical assisting Continuing Health Education and performance.

MA 115: Interpersonal Communication

Learning Outcomes:

MA 115

  • Determine fundamentals and types of communication.
  • Relate communications to individuals behavior and needs.
  • Categorize constructive and adverse communication.
  • Model methods to increase listening, interpersonal skills, and assertiveness competencies.
  • Carry out therapeutic communication skills.
  • Use beneficial communication techniques with patients in unique situations.
  • Carry out constructive communication with colleagues and administration.


MA 120: Legal and Ethical Issues

Learning Outcomes:

MA 120

  • Identify the difference between laws and ethics.
  • Identify the obligations of the patient and Health Professional in a physician-patient contract, which include the components for informed consent that needs to be understood by the patient.
  • Describe the four Ds of negligence needed to prove malpractice and explain the four Cs of malpractice avoidance.
  • Associate the term credentialing and explain the significance of the FDand DEA to administrative procedures conducted by Medical Assistants.
  • Summarize the reason for the following government healthcare regulations: HCQIA, False Claims Act, OSHA, and HIPAA.
  • Identify the six rules for avoiding indecent release of information from the medical office.
  • Discuss the relevance of ethics in the medical office.
  • Explain the variations among the practice management models.


MA 125: Basic Safety and Infection Control

Learning Outcomes:

MA 125

  • Summarize the elements of a medical office safety plan.
  • Identify OSHA’s purpose in safeguarding healthcare personnel.
  • Describe safe practices and measures you must take to reduce electric hazards.
  • Illustrate the crucial steps in a comprehensive fire safety courses.
  • Summarize appropriate methods for handling and storing chemical substances found in a medical office.
  • Explain the guidelines of sound ergonomic practice and physical safety in the medical office.
  • Illustrate the sequence of infection and how to break it.
  • Summarize the Bloodborne Pathogens Standard and Universal Safeguards as identified in the guidelines of the Occupational Safety and Health Administration ( OSHA ).
  • Describe means of infection control including those for protecting against healthcare-associated infections.
  • Describe Centers for Disease Control and Prevention ( CDC ) standards for reporting instances of infectious disease.


MA 130: Patient Reception

Learning Outcomes:

MA 130

  • List the design items to be taken into consideration when arranging an office reception area.
  • Summarize the maintenance tasks necessary to keep the reception area tidy and clean.
  • Relate how the Americans with Disabilities and Older American Acts have aided to make physical access purchased separatelyto the medical office a lot easier for all patients.
  • Articulate the reasons for the majority of injuries to medical office workers and the four body areas where they take place.
  • Explain the Red Flags Rule, giving the four red flags that the medical staff must be aware of.
  • Implement rules and procedures for opening and closing the medical office.


MA 135: Office Equipment and Supplies

Learning Outcomes:

MA 135

  • Discover common types of computers.
  • Describe computer hardware components and describe the functionality of each.
  • Describe the kinds of computer Courses s commonly used in the medical office.
  • Summarize the available options for understanding computer software applications.
  • Recall the procedure of choosing new or upgrading existing office computer equipment.
  • Outline the standard care and servicing essential for the office computer system.
  • Identify a number of reasons why security is notably imperative in the computerized office.
  • Recognize improvements that are presenting itself with computer systems of the future.
  • Explain the functionality of other types of administrative medical office equipment.
  • Outline the actions to be taken in determining if new office equipment is necessary.
  • Explain the difference between a maintenance contract and a service agreement.
  • Define crucial, periodic, and supplementary supplies.
  • Outline the procedures in carrying out a supply inventory.
  • List the items which should be considered when selecting a vendor for supply purchasing.


MA 140: examination and Treatment Areas

Learning Outcomes:

MA 140

  • Illustrate the arrangement and features of a common examination room.
  • Differentiate between sanitization and disinfection.
  • List procedures to prevent the spread of infection in the exam and treatment rooms.
  • Describe the significance of temperature, lighting, and ventilation in the exam room.
  • Identify equipment and supplies used in a common physical exam and describe methods to arrange and prepare them.

MA 145: Written and Electronic Documents

Learning Outcomes:

MA 145

  • Describe the significance of patient medical records.
  • Identify the documents that comprise of a patient medical record.
  • Compare SOMR, POMR, SOAP, and CHEDDAR medical record types.
  • Recall the six Cs of charting, providing an example of each.
  • Describe the requirement for neatness, timeliness, precision, and Health Professional tone in patient records.
  • Illustrate the proper procedure for correcting and modifying a medical record.
  • Describe the procedures in responding to a written request for the release of medical records.


MA 150: Medical Records and Documentation

Learning Outcomes:

MA 150

  • Describe the significance of patient medical records.
  • Identify the documents that comprise of a patient medical record.
  • Compare SOMR, POMR, SOAP, and CHEDDAR medical record types.
  • Recall the six Cs of charting, providing an example of each.
  • Describe the requirement for neatness, timeliness, precision, and Health Professional tone in patient records.
  • Illustrate the proper procedure for correcting and modifying a medical record.
  • Describe the procedures in responding to a written request for the release of medical records.

MA 155: Electronic Health Records

Learning Outcomes:

MA 155

  • Make a list of four medical errors which are greatly minimized through the use of EHR.
  • Know the difference among electronic medical records, electronic health records, and personal health records.
  • Contrast the benefits and drawbacks of electronic health records.
  • Illustrate the measures in generating a new patient record and improving an existing record using EHR software.
  • Describe examples of the functions of EHR software Courses s.
  • Explain the way you might diminish a patient’s security concerns surrounding the use of EHR.


MA 160: Telephone Techniques

Learning Outcomes:

MA 160

  • Describe the reason for the telecommunications devices commonly found in the medical office.
  • Relate the five Cs of useful communication to telephone communication techniques.
  • Define the following terminology associated with making a great impression on the telephone: telephone etiquette, pitch, pronunciation, enunciation, and tone.
  • Describe the methods to properly handle the various types of calls coming into the medical practice.
  • Summarize the reason for the office routing list concerning call screening.
  • Carry out the process of taking a complete telephone message.
  • Outline the preparation essential before making outgoing calls and the skills applied in making the phone call.

MA 165: Patient Education

Learning Outcomes:

MA 165

  • Establish the advantages of patient education and the Medical Assistant’s role in delivering education.
  • Describe aspects that influence learning and teaching.
  • Implement educational techniques.
  • Choose trustworthy patient education resources used in the medical office.
  • Explain how patient education may be used to encourage good health.
  • Describe the forms of information that needs to be included in the patient information packet.
  • Describe the benefits and special considerations of patient education before surgery.


MA 170: Managing Medical Records

Learning Outcomes:

MA 170

  • Discover the standard equipment used to file and store paper medical records.
  • Outline the safety and precautionary measures that should be employed when handling paper medical records.
  • List the typical filing supplies utilized in the medical office.
  • Contrast the techniques used for different filing systems and how color-coding can help with the filing systems.
  • Recall the measures in the filing process.
  • Compare active, non-active, and closed files and how you can establish a records retention Courses for the office.

MA 175: Schedule Management

Learning Outcomes:

MA 175

  • Explain how the scheduled appointment ebook is fundamental key to the continuity of patient care.
  • Identify how you can correctly Join a matrix to a scheduled appointment ebook.
  • Compare different kinds of appointment scheduling methods.
  • Identify approaches to manage and schedule patient appointments.
  • Model the best way to handle special scheduling scenarios.
  • Explain how to schedule appointments that will be outside the medical office.
  • Implement strategies to keep a Precise and proficient physician schedule.


MA 180: Insurance and Billing

Learning Outcomes:

MA 180

  • Outline the standard terms utilized by the insurance industry.
  • Compare fee-for-service Courses s, HMOs, and PPOs.
  • Outline the fundamental requirements for insurance coverage by the Medicare, Medicaid, TRICARE, and CHAMPVA plans.
  • Describe accepted charge, contracted fee, capitation and the formulation for RBRVS.
  • Outline the steps executed to obtain the data required to generate an insurance claim.
  • Produce a clean CMS-1500 insurance claim application form.
  • Explain the procedures utilized to submit an insurance claim electronically.
  • Recall the information found on each individual payer’s remittance advice.

MA 185: Diagnostic Coding

Learning Outcomes:

MA 185

  • Recall the six ways in which ICD codes are being used today.
  • Describe the standards used by ICD-9-CM.
  • Outline the measures to code a diagnosis utilizing ICD-9-CM.
  • Explain the function and utilization of V codes and E codes.
  • Name the appendixes within ICD-9-CM.
  • Compare ICD-9-CM with the ICD-10-CM.
  • Summarize the ICD-10-CM standard coding guidelines.
  • Illustrate distinctive coding uses for neoplasms, diabetes mellitus, fractures, R codes, poisonings, and Z codes.


MA 190: Procedure Coding

Learning Outcomes:

MA 190

  • List the parts of the manual, providing the code range for each.
  • Describe as an outline each of the’s basic guidelines.
  • List the kinds of E/M codes within the.
  • List the areas contained in the Surgical coding section.
  • Locate a code making use of the manual.
  • Explain how you can locate a HCPCS code using the HCPCS coding manual.
  • Explain the significance of code linkage in preventing coding fraud.

MA 195: Patient Billing and Collections

Learning Outcomes:

MA 195

  • Define accounts receivable and accounts payable along with conventional payment methods accepted in medical practices.
  • Identify the various kinds of documents used as statements to bill patients and how these documents are employed in cycle billing.
  • Compare open-ebook, written-contract, and single-entry accounts and reason for producing an accounts receivable aging.
  • Explain the intention of the following credit and collections acts: ECOA, FCRA, FDCPA, and TLA.
  • Relate the necessary elements of a Truth in Lending Statement to credit procedures in the medical office.
  • Summarize two general types of problem collection accounts in the medical office.


MA 200: Financial Management

Learning Outcomes:

MA 200

  • Review the significance of and how to develop sound ebookkeeping and banking practices.
  • Compare single-entry, double-entry, and write-it-once ebookkeeping practices.
  • Outline patient-related monetary transactions.
  • Identify negotiable devices and the items which should be present for a check to be negotiable.
  • Describe the various kinds of check endorsements along with the measures in setting up a bank deposit.
  • Carry out the procedure for reconciling the office bank statement.
  • List numerous benefits to electronic banking.
  • Implement establishing, classifying, and documenting disbursements in a disbursements journal.


MA 205: Organization of the Body

Learning Outcomes:

MA 205

  • Describe the significance of knowing both anatomy and physiology when studying the body.
  • Illustrate body organization from basic to more sophisticated levels.
  • Describe the areas and features of the four primary tissue types.
  • Describe the body organ systems, their common functions, along with the primary organs within each.
  • Use medical and anatomical terminology appropriately.
  • Explain anatomical position and its association to other anatomical positions.
  • Identify the body cavities along with the organs contained in each.
  • Relate a fundamental comprehension of chemistry to its significance in understanding the body.
  • Name the components of a cell and their functions.
  • Summarize Precisely how substances migrate across a cell membrane.
  • Distinguish the phases of cell division.
  • Explain the functions associated with these genetic processes: DNA fingerprinting and the polymerase chain reaction.
  • Describe the various patterns of inheritance and typical genetic disorders.


MA 275: Patient Interview and History

Learning Outcomes:

MA 275

  • Discover the knowledge required to carry out a patient interview.
  • Recognize the symptoms of anxiety; depression; and physical, mental, or substance abuse.
  • Use the six Cs for composing an accurate patient history.
  • Carry out a patient history utilizing critical thinking skills.

MA 280: Vital Signs and Measurements

Learning Outcomes:

MA 280

  • Explain the five vital signs.
  • Identify different techniques of taking a patient’s temperature.
  • Describe the procedure for obtaining pulse and respirations.
  • Carry out blood pressure measurements.
  • Summarize orthostatic or postural vital indicators.
  • Illustrate different body measurements.


MA 285: g-brd-3 with a General Physical ExamiNation

Learning Outcomes:

MA 285

  • Discover the reason for a general physical exam.
  • Describe the purpose of the Medical Assistant in a common physical exam.
  • Explain safety measures used throughout a common physical exam.
  • Carry out the measures needed to prepare the patient for an exam.
  • Carry out placement and draping a patient in every one of the nine typical exam positions.
  • Join simple methods to assist patients from various cultures and patients with physical disabilities.
  • Identify the six examination procedures included in a general physical exam.
  • List the elements of a common physical exam.
  • Describe follow-up measures after a basic physical exam.

MA 320: Orientation to the Lab

Learning Outcomes:

MA 320

  • Explain the function of the physician’s office laboratory.
  • Identify the Medical Assistant’s tasks in the physician’s office laboratory.
  • Identify essential items of laboratory equipment.
  • Illustrate precautions to avoid accidents.
  • Explain the objective of a quality assurance Courses in a physician’s office laboratory.
  • Carry out conversation with patients with regards to test preparation and follow-up.
  • Carry out Precise documentation, which includes all records associated with quality control.


MA 355: Principles of Pharmacology

Learning Outcomes:

MA 355

  • Discover the Medical Assistant’s role in pharmacology.
  • Recognize the five groups of pharmacology and their significance to medication treatment administration.
  • Differentiate the primary drug classes, drug brands, and their actions.
  • Classify non-prescription ( OTC ), doctor prescribed, and herbal and natural drugs.
  • Use reputable sources to acquire drug information and facts.
  • Carry out the steps involved in registering or renewing a physician with the Drug Enforcement Administration ( DEA ) for approval to assign, distribute, and prescribe controlled drugs.
  • Identify the components of a prescription, including frequently used abbreviations and symbols.
  • Discuss nonpharmacological remedies for discomfort.
  • Describe Precisely how vaccines work in the immune system.


MA 380: Practice Management

Learning Outcomes:

MA 380

  • Describe the standard organizational models of the medical office along with relationship of the physician and Medical Assistant with the practice administrator and immediate supervisors.
  • Describe the duties of the practice manager.
  • Summarize the fundamental human relations attributes in practice management.
  • Distinguish the four characteristics of an individual with leadership skills along with the significance of such skills to the healthcare organization.
  • Compare risk management and quality assurance in a medical facility.
  • Calculate an employee’s gross earnings, deductions, and net income for a pay period.
  • Describe the tax forms frequently used in the medical office and function of the office tax liability account.


MA 385: Emergency Preparedness

Learning Outcomes:

MA 385

  • Examine the significance of first aid in the course of a medical emergency.
  • Identify elements located on a crash cart.
  • Recognize different accidental emergencies and the best way to deal with them.
  • List typical medical conditions that may lead to medical emergencies.
  • Identify less common health problems that may lead to medical emergencies.
  • Discuss your role in taking care of individuals with psychosocial emergencies.
  • Carry out the steps involved in comforting a patient who may be under severe stress.
  • Discuss approaches to teach patients regarding how to prevent and handle emergencies.
  • Illustrate your part in handling natural disasters and pandemic disease.
  • Discuss your position in responding to acts of bioterrorism.


MA 390: Preparing for your first job

Learning Outcomes:

MA 390

  • Conduct competence in every implemented Continuing Health Education instances.
  • Summarize the required steps for receiving Health Professional.
  • Describe a suitable approach for finding a position.
  • Explain fundamental elements for an effective interview.
  • Describe means of quickly becoming a successful employee.

Administrative Medical Assistant Practicum, Apprenticeship and Capstone

Learning Outcomes:

BC 400

After successful completion of this study course students participate in the Apprenticeship and Capstone to perform skills required of a practicing Administrative Medical Assistant.


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