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Policies

Student Grievance Procedures

Student Grievance Procedures

Academic Process Grievance

If a student believes to be treated unfairly or unjustly by a NAHCE staff member pertaining to an academic process (example: grading, testing, assignments) has the right to appeal in compliance with the approved procedures. The appeal process for grades expires twelve months from the date the grade was issued.

Steps for students to follow:

  • Request in writing a meeting/conference with the staff member involved to discuss the issue. The meeting/conference must be requested by the student within ten working days from the time the unfair or unjust treatment occurred.
  • If the issue is not resolved within ten days of the request for meeting/conference, the student may file a written complaint to the Student Services Department. This complaint must be submitted within ten working days from the request meeting/conference deadline. The written complaint will be discussed with the staff member within five days upon a receipt of written complaint.
  • The Student Services Director or assigned representative will attempt to work with all involved parties to resolve the issue. All attempts will be made to maintain confidentiality throughout this process. A staff member is not required to respond to a complaint that is not in writing, or did not have specific documentation including dates and times, materials, etc. The written complaint will be presented to the staff member.
  • If the complaint can not be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board address is 1400 W. Washington Street, Room 260, Phoenix, AZ 85007, phone # 602-542-5709, website address: www.azppse.gov

Statement on Harassment and DiscrimiNation

NAHCE is committed to fundamental principles of freedom, equality, universality, and human dignity. NAHCE in accordance with applicable federal and state law prohibits harassment and discrimiNation on the basis of race, color, National or ethnic origin, religion, sex, disability, age, sexual orientation, or veteran status.

Individuals are encouraged to file a complaint as soon as possible following the occurrence of alleged discrimiNation or harassment.

Filling a complaint

NAHCE is dedicated to offer the highest standards of in home health education using the most intuitive and student friendly online learning systems available. All complaints must be submitted in writing and must contain the following information:

  • Name and contact information (address, phone number) of the complainant;
  • Description and date of alleged violation;
  • If known, names of persons responsible for the alleged violation;
  • Additional information that is relevant to the complaint.

The Association does not operate on the following days:

  • New Year’s Eve
  • Labor Day
  • New Year’s Day
  • Thanksgiving Day & the Friday following
  • Memorial Day
  • Christmas Eve
  • Independence Day
  • Christmas Day
National Association of Health Careers and Education (NAHCE)
40 W Baseline Rd #103
Tempe, AZ 85282
Phone# 800-967-9475
www.nahce.org

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