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The Medical Administrative Assistant Top 5 Skills

A Medical Administrative Assistant is the first person we speak with at a physician’s office, clinic, urgent care, etc. Medical administrative assistants are intermediaries between the patients, the medical provider, insurance companies, and other healthcare providers necessary for complete patient care. The job responsibilities can vary depending on the size and specialty of the medical facility.

“If you have acquired the following top 5 skills, medical administrative assisting may be the right career choice for you”

MEDICAL ADMINISTRATIVE ASSISTANT

THE TOP 5 SKILLS OF A MEDICAL ADMINISTRATIVE ASSISTANT

Excellent customer service and a desire to serve and support others become the most gratifying part of this rewarding career. Patients choose their health care facility based on service, engagements, and the quality of care. In today's digital world, the online reputation of any health facility is a top priority. With the power of online referrals and reviews, it is essential to understand their impact and how they may harm or build a healthcare facility's community. It is of the utmost importance to provide the best service possible. That service begins with the Medical Administrative Assistant. The medical administrative assistant's primary goal, job, and duty are to give patients the best care and overall patient experience possible.

Most administrative medical assistant work it's done behind a computer. MAA's are responsible for Scheduling and confirming appointments, checking in and checking out patients, managing medical records, verifying insurance coverage, completing and submitting insurance claims, performing medical coding and billing, and processing patients' payments for medical services. Medical administrative assistants work with many software packages and utilize EHR software to manage patient files electronically. Other software includes Microsoft Office products, Directory's from either a software application or a spreadsheet, word processing applications, email, and graphical presentation software. Most of your communication throughout the office and with vendors will be through email. Many health facilities also use social media platforms like Facebook and LinkedIn to carry out communications throughout the office and with affiliated businesses. Medical administrative assistants may also be responsible for Formatting presentations, conducting studies, creating manuals, writing newsletters, and website content. Being a bit computer savvy is a great advantage when learning and adjust to new courses and processes.

In a Healthcare office, an Administrative medical assistant uses friendly Communication to connect to various people, frequently exchanging information throughout the health care facility. They are the first person we get to interact with at a physician's office, clinic, urgent care, etc. Medical assistants need to be able to discuss patient information with other medical personnel. Medical administrative assistants are intermediaries between the patients, the medical provider, insurance companies, and other healthcare providers. A medical administrative assistant may also delegate duties presenting appropriate clerical responsibilities and instructions to fellow medical office personnel and other healthcare professionals working with the patient.

The medical administrative assistant must be a multitasker and well-organized conductor of inbound and outgoing correspondence throughout the medical office. MAA's scheduling appointments, maintaining patient files, collect and record payments, fill out insurance forms, contact insurance companies, track inventories, and order supplies, among other responsibilities, to ensure operations of medical facilities and clinics run smoothly.

Medical administrative assistants should plan for unexpected responsibilities and always anticipate problems to arrive. Medical administrative assistances must recognize a problem and use logical reasoning to provide a solution to the appropriate manager, physician, nurse, or department. Effective medical administrative assistants troubleshoot issues in the office and work with the medical staff to improve organizational and clinical tasks and ensure medical records are accurate and that medical facilities of physicians and other health practitioners are running smoothly.

Whether you work as an administrative assistant in a medical or corporate environment, you should demonstrate exceptional organizing, multitasking, problem-solving, teamwork, and time management skills. In the health careers field, accuracy is of the highest importance. Admission errors turn into very costly mistakes. Having excellent attention to detail is a tremendous advantage for success in this profession. Healthcare administration is also a very fast-paced profession, And administrative Health Professionals must stay focused on the job at hand and until it is complete. Effective Communication in this profession is a must. You will interact with many people during your workday. You must get along with everyone, be likable and approachable and become a key player in a team environment. You will use the same people skills to interact with patients and provide exceptional customer service. You may ask to complete a customer service assessment test during the application process.

Medical Team

THE CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT

This is one of the fastest-growing careers in the healthcare industry. CMAA’s can work at clinics, urgent care facilities, dental offices, nursing homes, chiropractic offices, hospitals, insurance companies.

MEDICAL ADMINISTRATIVE ASSISTANTS

Percent Change In Employment, Projected 2016-24

Medical Assistants
23%
Other Healthcare Occupations
19%
All Occupations
7%

Note: All occupations includes all occupations in the U.S. economy. Source: U.S. Bureau of Labor Statistic, Employment Projections Program

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CERTIFICATE AND BADGE OF COMPLETION

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JOB PLACEMENT

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