The Medical Administrative Assistant Top 5 Skills

A Medical Administrative Assistant is the first person we speak with at a physicians office, clinic, urgent care, etc. Medical administrative assistants are intermediaries between the patients, the medical provider, insurance companies, and other healthcare providers necessary for a complete patient care. The job responsibilities can vary depending on the size and specialty of the medical facility.

"If you have acquired the following top 5 skills, medical administrative assisting may be the right career choice for you"


Excellent customer service and a desire to serve and support others becomes the most gratifying part of this rewarding career. Patients choose their health care facility based on service, engagements and the quality of care. In today’s digital world, the online reputation of any health facility is a top priority. With the power of online referrals and reviews it is essential to understand the impact they have and how they may harm or build a healthcare facilities community presents. It is of the utmost importance to provide the best service possible. That service begins with the Medical Administrative Assistant. It is the medical administrative assistants primary goal, job and duty to give patients the best care and overall patient experience possible.

Most of an administrative medical assistant work it's done behind a computer. MAA's are responsible for Scheduling and confirming appointments, Checking-in and checking-out patients, managing medical records, verifying insurance coverage, completing and submitting insurance claims, performing medical coding and billing as well as processing patients payments for medical services. Medical administrative assistant work with many software packages as well as utilize EHR software to manage patient files electronically. Other software includes Microsoft Office products, Directory's from either a software application or a spreadsheet, word processing applications, email, as well as graphical presentation software. Most of your communication throughout the office and with vendors will be through email. A lot of health facilities are also using social media platforms like Facebook and LinkedIn to carryout communications throughout the office and with affiliated businesses. Medical administrative assistants may also be responsible for Formatting presentations, conducting studies, creating manuals, writing newsletters, as well as website content. Being a bit computer savvy is a great advantage when learning and adjust to new courses and process.

In a Health care office, an Administrative medical assistant uses friendly communication to connect to a variety of people, frequently exchanging information throughout the health care facility. They are the first person we get to interact with at a physicians office, clinic, urgent care, etc. Medical assistants need to be able to discuss patient information with other medical personnel. Medical administrative assistants are intermediaries between the patients, the medical provider, insurance companies, and other healthcare providers. A medical administrative assistant may also delegates duties presenting appropriate clerical responsibilities and instructions to fellow medical office personnel and other Health Care Professionals working with the patient.

The medical administrative assistant must be multitasker and well organized as the conductor of inbound and outgoing correspondence throughout the medical office. MAA's scheduling appointments, maintaining patient files, collect and record payments, fill out insurance forms, contact insurance companies, track inventories and order supplies among other responsibilities to ensure operations of medical facilities and clinics run smoothly.

Medical administrative assistants should plan for unexpected responsibilities and always anticipate problems to arrive. Medical administrative assistances must be able to recognize a problem and use logical reasoning to provide a solution to the appropriate manager, physician, nurse or department for resolution. Effective medical administrative assistants troubleshoot issues in the office and work with the medical staff to improve administrative and clinical tasks and to ensure medical records are accurate and that medical facilities of physicians and other health practitioners run smoothly.

Whether you work as an administrative assistant in a medical or corporate environment you should demonstrate exceptional skills in: organizing, multitasking, problem-solving, teamwork, and time management. In the health careers fields accuracy is of the highest important. Admission errors turn into very costly mistakes. Having great attention to detail is a great advantage for success in this profession. Healthcare administration is also very fast-paced profession And administrative Health Professionals must stay focused on the job at hand and until it is complete. Effective Communication in this profession is a must. You will interact with many people during your work day you must be able to get along with everyone, be likable and approachable and become a key player in a team environment. You will use the same people skills to interact with patience and provide exceptional customer service and you may be ask you to complete a customer service assessment test during the application process.

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